Carson-Newman College Library
User Satisfaction Survey - Facilities and Equipment
Academic Year 2008-2009


We need your help!  As part of the Library's ongoing efforts to improve its collections, services, and facilities, we are asking you to take a few minutes to complete this online survey.  The focus of this year's survey is on library facilities and equipment. Your responses are completely anonymous, and will help us identify strengths and areas in need of improvement.  The survey will be available through the end of the semester.  Please complete the form only once.  Thank you for your assistance!
 

1.  How important is the library to you?

1. Extremely important
2. Very important
3. Somewhat
4. Not very
5. Not at all
 

2.  How often did you use the library this academic year (either in-person or online)?

1. Almost every day
2. A few times each week
3. A few times each month
4. A few times each semester
5. Almost never
 

3.  Please indicate your status:

1. Freshman
2. Sophomore
3. Junior
4. Senior
5. Graduate student
6. Faculty
7. Staff
8. Other (please list)
 

4.  My major (if student) or area of employment (if faculty or staff) is in this Division (if in an administrative office, please list in "Other"):

1. Business
2. Education
3. Fine Arts
4. Humanities
5. Natural Sciences and Mathematics
6. Nursing
7. Social Sciences
8. Undecided
9. Other (please list)
 


Please indicate your level of agreement with the following statements.
 

5. The library provides an adequate number of group study rooms.

0. No Opinion
1. Strongly Disagree
2. Disagree
3. Neutral
4. Agree
5. Strongly Agree
 

6. The library provides an adequate number of individual study carrels.

0. No Opinion
1. Strongly Disagree
2. Disagree
3. Neutral
4. Agree
5. Strongly Agree
 

7. The library provides an adequate number of study tables.

0. No Opinion
1. Strongly Disagree
2. Disagree
3. Neutral
4. Agree
5. Strongly Agree
 

8. Overall the library’s temperature is comfortable.

0. No Opinion
1. Strongly Disagree
2. Disagree
3. Neutral
4. Agree
5. Strongly Agree
 

9. Overall the library’s lighting is adequate..

0. No Opinion
1. Strongly Disagree
2. Disagree
3. Neutral
4. Agree
5. Strongly Agree
 

10. Overall the library is clean.

0. No Opinion
1. Strongly Disagree
2. Disagree
3. Neutral
4. Agree
5. Strongly Agree
 

11. The library’s furniture is reasonably comfortable.

0. No Opinion
1. Strongly Disagree
2. Disagree
3. Neutral
4. Agree
5. Strongly Agree

 

12. The library provides adequate lounge seating.

0. No Opinion
1. Strongly Disagree
2. Disagree
3. Neutral
4. Agree
5. Strongly Agree

13. The library provides an adequate number of copy machines.

0. No Opinion
1. Strongly Disagree
2. Disagree
3. Neutral
4. Agree
5. Strongly Agree


 14. The library provides an adequate number of microfilm reader/printers.

0. No Opinion
1. Strongly Disagree
2. Disagree
3. Neutral
4. Agree
5. Strongly Agree

15. The library provides an adequate number of computer workstations.

0. No Opinion
1. Strongly Disagree
2. Disagree
3. Neutral
4. Agree
5. Strongly Agree

16. The library provides an adequate number of computer printers.

0. No Opinion
1. Strongly Disagree
2. Disagree
3. Neutral
4. Agree
5. Strongly Agree

17. Directional signs in the library are clear and helpful.

0. No Opinion
1. Strongly Disagree
2. Disagree
3. Neutral
4. Agree
5. Strongly Agree

 


18.  Please feel free to comment further on any aspect of the library's facilities, collections, or services or any other factor(s) that influence your experience of the library.

 


We sincerely thank you for your time and assistance!
Revised: 03/25/09